Refund & Cancellation Policy

1. Cancellation of Booking

Cancellation requests must be communicated to Confirm Holidays through the contact details provided on our website or through the booking representative.

The applicable cancellation amount depends on the type of service booked, the cancellation date and the cancellation terms of the relevant service provider.

Verbal requests may be subject to written confirmation before cancellation is processed.

2. Refunds

Where a refund is applicable, the refundable amount will be determined after considering the cancellation terms of the services included in the booking.

Amounts already paid to airlines, hotels, transportation companies, activity providers or other suppliers may be subject to their respective cancellation and refund conditions.

Non-refundable components of a booking will not be refundable where the relevant supplier has declared them non-refundable.

3. Supplier-Specific Cancellation Rules

Travel arrangements may involve multiple independent service providers. Each provider may have different cancellation deadlines and refund conditions.

Where specific cancellation conditions are provided in your quotation, booking confirmation or itinerary, those conditions will apply to the relevant service.

4. Changes to Travel Dates or Services

Requests to change travel dates, hotels, transportation or other booked services are subject to availability and supplier conditions.

Rebooking charges, fare differences, administrative charges or other applicable costs may apply.

5. No-Show & Unused Services

If a customer does not arrive for a confirmed service or fails to use a booked service without prior cancellation, the booking may be treated as a no-show.

No-show bookings may be non-refundable depending on the applicable supplier terms.

6. Unavoidable Events & Service Disruptions

Travel plans may occasionally be affected by events outside the reasonable control of the customer or Confirm Holidays, including severe weather, natural events, government restrictions, strikes, transport disruptions or other unforeseen circumstances.

In such situations, refunds, credits or alternative arrangements will be handled according to the policies of the relevant service providers and the circumstances of the booking.

7. Refund Processing

Once a refund has been approved, processing may require coordination with one or more service providers. Therefore, the time required for a refund may vary depending on the booking and supplier involved.

Where applicable, the refund will normally be made through the payment method or process communicated by Confirm Holidays.

8. Booking-Specific Terms

Customers are advised to carefully review the quotation, itinerary and booking confirmation before making payment, as specific bookings may carry additional cancellation or refund conditions.

9. Contact Us for Cancellation Requests

To request a cancellation or enquire about a refund, please contact Confirm Holidays as soon as possible with your booking details.